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Update
Open Range 2.0 
The 9mm laser bullet worked perfectly when I received it. But after only 5 days it changed from the pinpoint laser to displaying a large red "splash" of light, and then quit working altogether! I have initiated a return/replacement but I have to say that I am quite disappointed in this. I gave 3 stars for customer service because I asked for a replacement to be sent to me right away but was told I had to send in the defective one first. At a cost of 3 times of what I have paid for a similar product I had high hopes for a superior unit. I realize that despite good quality control any company can have a defective unit slip through, it was still pretty disappointing. I hope this gets resolved quickly.
Update - Hey Ernie, I see that you updated your review and not happy about your experience. We 100% agree being frustrated when something doesn't work. I understand that you spoke with Rob, who indicated he would figure out if there was an issue with the laser/components and fix and return or if there was a faulty laser as you noted is a possibility in which case we would replace it with a new one. I'm sure you agree and understand that just sending new products out when there is a testing process to see IF it can be fixed - bad batteries, bad laser, faulty back cap versus a whole new product. Sorry that you had to wait for the fix/replacement but rest assured you will get a superior product back in your hands soon, so you can practice for your upcoming matches. Thank you for your patience and we appreciate your loyalty.
Thank you so much Ernie! Making dry fire fun again! Enjoy ~Kristen